Terms and Condition

Terms of Use

This page explains the terms of use on which you may make use of our website www.lucyerridge.com (“Our Site”). Please read these Terms and Conditions carefully before you start to use our site. By using our site, you indicate that you accept these Terms and Conditions and that you agree to abide by them.

This website is the property of Irish Lavender & Old Lace Ltd.  All material on this website is copyright to Irish Lavender & Old Lace Ltd, and is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.

Products and Pricing

We take every care to ensure that product descriptions are accurate at the time of uploading products to the website. We reserve the right to withdraw any product from the website without any prior notification. We also reserve the right to amend prices of products without prior notification. Our products are priced in Euro

Insurance: Insurance is included in the delivery charge up to a maximum of 1000.00 euro only. If your purchase exceeds this amount we will contact you on the email you have provided to discuss your options.

Postage: Where delivery/postage costs exceed the amount allowed for when you place your online order with us we will contact you by e-mail. You will be notified of any additional costs for delivery and given an option to pay the balance or cancel the order.

If the product arrives in a damaged or faulty condition please contact us within 24 hours of receipt, we can then process your claim. Tel 00 353 61 396898 or sales@lucyerridge.com

 

 

Online Returns and Exchange Policies:

If you are unhappy with the products or services you have received from us please email us at sales@lucyerridge.com.within 5 days of delivery. Merchandise must be returned, as sold, together with the original receipt. A Gift Voucher entitles the holder to a Gift Voucher only. All refunds will be issued in accordance with the original method of payment. An exchange/credit note may be given at the current retail price if the original receipt is not available. For safety and hygiene reasons, our exchange/refund policy does not extend to a small number of products, such as earrings. Gift Vouchers are non-refundable.

If you wish to return your website purchase you may do so at Lucy Erridge, Main Street, Adare,Co. Limerick. V94VK76. Ireland. The postage cost is paid by the customer- exceptions are made for faulty items. This policy does not affect your statutory rights

Payment/Cancellation Information

Your  PayPal account is tendered on placement of your order. If you wish to cancel your order please contact us by phone on 00 353 61 396898 or by email to sales@lucyerridge.com and quote your name and order number within 24 hours of order placement.

Contact/Complaints Address

Any written contact/complaints can be sent to the address below:

Lucy Erridge

Main Street

Adare

Co. Limerick

V94VK76

Ireland

 

Customs

All merchandise may be subject to Duty or other Taxes on importation to your own country. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be

Electronic Communications

If you complete your details in the Contact Us section, you agree that you wish to be contacted by us

Gift Vouchers

Lucy Erridge Gift Vouchers may only be used to purchase goods from Lucy Erridge.. It is not a credit, debit or charge card and cannot be exchanged for cash.

Changes to our Site

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date or inaccurate at any given time and we are under no obligation to update such material.

Variations

We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we may make, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our site.